Policies & Returns

Shipping & Delivery

All orders for stocked items are sent within 1 business day of payment, with most orders shipping the day of payment. We ship using the US Postal Service and UPS. 

Shipping methods and rates can be shown in the shopping cart before ordering by entering in your Country and Postal Code. If you do not have postal codes, enter in "00000" for your code.

UPS is far more reliable when it comes to delivery timeframes. If you require delivery on a set timeframe, please choose UPS instead of USPS.

Privacy & Security

Brainstorm ID collects personal information such as name, address, billing information, shipping addresses, phone number, and email address when provided to us through secure order forms. Brainstorm ID may also collect personal information such as name and email address as a result of email subscriptions, surveys, requested quotes, or other activities when provided to us.

How we use that information

Brainstorm ID may use the personal information to complete and satisfy orders placed and/or contact the customer about their order when necessary. Where required by law, Brainstorm ID may be forced to release customer information to legal authorities in the event of credit card fraud.

Cookies and Web Logs

Brainstorm ID uses cookies, IP address and web log data to collect aggregate data about web site visitors to help us understand how to serve our customers best. We may also use these methods in conjunction with your shopping cart to make specific recommendations of products and services to you.

Security and Protection

Brainstorm ID uses commercially reasonable efforts to store and protect personal information against loss, illegal access, misuse, and destruction. We employ SSL-protected Web pages and 128-bit encryption technology on all pages that require personal information. This means that your information will be transmitted across the Web to us utilizing the highest degree of security currently available. Additionally, we store your account information on a secure server and limit access of your information to authorized personnel.

Returns & Replacements

All returns must be received within 30 days of their delivery. If returning an item for replacement the replacement product will not be shipped until the original item is received and inspected. Once an item has been confirmed defective or incorrect, the replacement will be shipped.

If returning an order for a refund we will refund the order as soon as it is returned to us and we have inspected it. All returned items must be unused and in re-sellable condition.

For returns that are not defective, the customer is responsible for return shipping costs and if the items have been opened there will be a 15% restocking fee applied.

Unless otherwise noted, the customer is responsible for shipping charges and insurance on all return shipments.

Ordering

Ordering is most convenient when you have an account set up with us. This allows you to re-order past orders, as well as view your order history and order status. Please note that you are free to place your order without setting up an account, for order status information (beyond what is emailed to you automatically), please feel free to contact us.

Payment, Pricing, Taxes

Payment by a Visa, MasterCard, American Express or Discover credit card is accepted at no surcharge. Orders paid with a credit card can only ship to the billing address on the card unless prior arrangements are made. Your card will be charged when the order is placed as all items are stocked (unless specifically stated).

If you prefer to mail in your payment, payment MUST be made using a USPS Postal Money Order. Payments mailed containing a check or other type of money order will be returned.

Sales tax is charged on orders shipping to Massachusetts, Florida, Texas, and California. 

For orders going to Canada we charge GST/HST and for BC we also charge PST.

Viewing Orders

To view your past orders simply login to your account by clicking "My Account" at the top of the page.